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VÉLVRECARE

More than care

PiecesWorth Keeping.

For a longer story, together.

Every piece carries something personal: a memory, a moment, a milestone.

Track Your Piece

Your Service Advisor
is here for you.

Check your order status

Track your piece.

Your Invoice Number is on the handover receipt. Enter it to see your piece's progress.

6R1C Services

Six R treatments and one Custom, for your bags, shoes and leather goods.

Real pieces. Real stories.

The Transformation.

  • Dior belt buckle gleaming gold after the Rechrome treatmentRusty, dull Dior belt buckle before the Rechrome treatment
    Dior belt buckleRechrome · Hardware Restoration
  • Dior Cannage bag halfway through its recolor, part of it already in the new colourRecolor in progress
    Dior Lady Cannage bagRestore · Recolor & Retouch
  • Damaged old quilted panel next to the new leather panel for a Chanel bagOld & new panel
    Chanel quilted bag panelRevive · Major Repair
  • Louis Vuitton Monogram bag after cleaningFrom our outlet
    Louis Vuitton Monogram bag after cleaningRefresh · Cleaning & Spa
  • Restitching the strap of a metallic sandalFrom our outlet
    Restitching the strap of a metallic sandalRefurbish · Minor Repair
View more

What Can We Care For?

  • Bags
  • Shoes
  • Wallets
  • Belts
  • Luggage
  • Jackets
  • Other Leather Pieces

Have something different?

From leather jackets and luggage to watch boxes, hats, and unique leather pieces, send us a photo. Our Service Advisor will assess your item and explore the right care options with you.

Your Service Advisor

A more personal experience.

A VÉLVRE Service Advisor handing a VÉLVRE paper bag to a customer at the outlet

“We’re here for your piece, just like you are.”

Care. Guidance. Updates. Always.

Velvre Care Team

The care journey

From consultation to home again.

  1. Step 01Consultation

    Tell us about your piece over WhatsApp, free of charge.

  2. Step 02Handover

    Picked up by our courier or dropped off at an outlet, with a Handover Receipt.

  3. Step 03Assessment

    Your Service Advisor recommends treatments in a written quotation.

  4. Step 04Treatment

    Carried out by our craftsmen, with progress updates at every stage.

  5. Step 05Back to you

    Your piece is ready to come home, for its next story.

Your piece, in our care.

Follow your piece through every stage of its care.

Not sure what your piece needs?

Send us a photo. Our Service Advisor is ready to help.

Our outlet

Visit our outlet.

Every day, 10.00 to 22.00

  • VÉLVRE outlet at Ruko De Mansion Alam Sutera

    Tangerang · Outlet & Workshop

    Alam Sutera

    Ruko De Mansion Alam Sutera

    Jalan Jalur Sutera Timur No. E9, RT.2/RW.14, Pinang (Penang), Kota Tangerang, Banten 15143

    Directions0811-8449-436
  • VÉLVRE outlet at Senayan Park Mall (SPARK)

    Jakarta

    Senayan

    Senayan Park Mall (SPARK)

    UG Floor, Unit UG-1A (depan escalator), Jl. Gerbang Pemuda No. 3, Daerah Khusus Ibukota Jakarta 10270

    Directions0811-8449-437
  • VÉLVRE outlet at Summarecon Mall Serpong (SMS)

    Tangerang

    Gading Serpong

    Summarecon Mall Serpong (SMS)

    Basement Unit BA-12A (di bawah escalator LEGO Store), Jl. Boulevard Raya Gading Serpong, Pakulonan Barat, Kec. Kelapa Dua, Tangerang Regency, Banten 15810

    Directions0811-8449-435

FAQ

Before you send your piece.

Still have questions? Ask us directly.

How do I place an order?
  1. Free Consultation. Message our Service Advisor on WhatsApp to discuss your piece and schedule a pickup, free of charge and with no minimum order.
  2. Describe the Condition. Send photos or a video of your piece along with the treatment you have in mind, then fill in the form from our Service Advisor.
  3. Courier Pickup. Our courier collects the piece from your address and hands you a Handover Receipt with your order number.
  4. Assessment & Quotation. At the workshop, the piece is examined again in detail. You receive a PDF with the before photos and our quotation.
  5. 50% Down Payment. Work starts once at least 50% of the agreed treatment price has been paid.
  6. Follow the Progress. Check the status of the work at any time with the order number on your Handover Receipt.
  7. Delivery & Warranty. The piece is delivered back after final payment, covered by a 1x24 hour warranty from the moment you receive it.
Which areas get free pickup & delivery?

Consultation and pickup & delivery are free in Jakarta, Tangerang, Depok, Bekasi, with no minimum order.

Outside the pickup & delivery area, send your piece to our workshop by courier at your own cost. Please confirm with us before sending. Workshop address: Ruko De Mansion, Jalan Jalur Sutera Timur No. E9, RT.2/RW.14, Pinang (Penang), Kota Tangerang, Banten 15143, A/N VELVRE.

Can I drop my piece off at an outlet?

Yes. You are welcome to bring your piece to any of our outlets.

How long does the work take?

It depends on the treatment and the condition of the piece. Our Service Advisor will give you an estimate once the piece has been examined.

How do I check the status of the work?

Enter the Invoice Number from your Handover Receipt in the Track Status section, or message your Service Advisor on WhatsApp.

Trusted by a growing community

Instagram community
170K+
Outlets & Workshop
3
Luxury maisons handled
17+
  • Louis Vuitton
  • Chanel
  • Hermès
  • Gucci
  • Prada

We also handle

  • Dior
  • Goyard
  • Bottega Veneta
  • Saint Laurent
  • Fendi
  • Delvaux
  • Christian Louboutin
  • Salvatore Ferragamo
  • Alexander McQueen
  • Tod's
  • Jacquemus
  • TUMI

Pieces Worth Keeping.